Our Stationery

Designs shown are copyright of Lilylou & You. Images may not be reproduced without the express permission of the owner (Lilylou & You).

Prices include envelopes and printed inserts where applicable. RSVP pre-addressed postcards are included as standard in all DAY invitations. Prices for RSVP cards with pre-addressed envelopes are available at an additional cost.

Our pocketfold or envelopment designs include RSVP and additional cards as displayed.

The price for Order of Service (Mass booklets etc) include up to 4 sides of A5 printing. Any additional pages may incur extra costs. If quotes for Mass Booklet Covers only are requested then the price quoted is for the cover only.

As all stationery is made by hand, slight variations may occur - this is what makes your stationery unique. Occasionally we may have to substitute a product or component used in our designs and wherever possible we will notify you of any significant changes.

Delivery Times

Currently we have a leadtime of a minimum of 10 weeks from point of order to produce your stationery. Delivery times do fluctuate and wil be revised here as and when they change but are always a minimum of 6 weeks from point of order.  We always try to accommodate your needs wherever possible, but for your own peace of mind, please allow as much time as possible when placing your order.

Ordering

Please contact us by phone or email to place your order.

We will reply with a full and final quote whereupon your payment option will be confirmed and an invoice issued.

All quotes/prices are shown in £ sterling.

Please note all quotes are valid for 28 days only.

You are welcome to order your stationery in stages. For example, you may wish to order 'save the date' cards and invitations first and then request additional items such as orders of service, menus, place cards and table plans nearer to the date of the wedding.

Payment

Full payment is required at point of order. This must be paid by:

 

All payments are to be received in £'s sterling.

Proofing/Approval Proofs are provided free of charge.

Proofs will be emailed or posted to you as you wish and we must receive either email or handwritten confirmation of your approval/further changes. Telephone approval is not acceptable.

Postage and Packing

PLEASE NOTE NEW SHIPPING CHARGES BELOW

Postage and packing is charged at cost based on weight and destination.

Express delivery or special delivery options are available at full cost to the client.

Table plans incur an additional delivery charge of £10.00 each

It is your responsibility to sign for goods dispatched by courier - please ensure a delivery address is provided where there will be someone available to sign for your order.

All orders are carefully packed to avoid damage in transit. Any damage MUST be notified within 24 hours of receipt.

On receipt, if you feel there are any discrepancies with your order, these MUST be notified within 48 hours of receipt.

Refund Policy

Refunds/replacements will be made for faulty goods alone.

We do not offer refunds on or replacements of printed stationery under any other circumstances such as change of mind, plans etc.

If your order has not been printed then we will refund you less a 25% administration charge.

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We encourage you to contact us at any time you have a question regarding your stationery - we are always here!

Thank you for taking the time to read this information.

Bernie & Claire

LilyLou & You